500Calls - Your Customer Communications Hub

Run From Anywhere

Unlike traditional call centers, 500Calls is Cloud-Based, so your team can be located anywhere in the world, using any device.

Insights & Analytics

Keep track of incoming and outgoing calls, measure the value of marketing spend and track agent performance

Cost Control

Enjoy significant cost savings by running your multi-channel contact center in the cloud, scaling up or down as needed

Local Phone Numbers

Be local to your customers. Call them with a local number or have your customers reach you via those numbers. Multiple countries are supported including Nigeria, Kenya, Uganda and Ghana with more to be added soon.

Flexible Scheduling

Set your opening hours, what should happen when customers call outside those opening hours or during lunch breaks, or when nobody picks up, like redirecting calls to a group of phone numbers, allow customers drop a voicemail or play back a recording for them. It's all up to you.

Features

Here are a couple of features our clients are using every day for their customer interactions

Zero Complexity

No complexity in maintaining any hardware, servers or PABX systems, running special cables or purchasing expensive gadgets.

Lowest TCO

We offer the lowest Total Cost of Ownership because there are no hardware costs, installation costs or setup costs. Only pay for airtime & phone lines.

Plug & Play

Extremely easy to start and run yourself. Just sign up, choose a phone number, choose your settings and you can begin making and handling calls.

Free Call Recordings

All Inbound & Outbound calls are automatically recorded. Now you can playback any call for quality assurance, training and audit reasons.

Call Transcription Service

Automatically transcribe the content of your calls into text that is indexed and searchable, making it possible to better track what customers are really saying and discover insights.

Browser-based Telephony

You do not always have to use an actual phone. With a browser and internet, you can make and receive calls in your browser on a computer or on a mobile device.

User Management

Create as many users as you want, choose and control what they have access to, disable accounts and reset their passwords.

Unlimited Storage

Notifications keep you informed of all updates. Customize them to receive as many,

Performance Monitoring

With 500Calls, focus on efficient agent performance, which will lead to high productivity and quality levels of service.

Enriched Agent Experience

With our single dashboard, agents can gain access to insights, history of calls and comments, providing background information and maximizing efficiency and productivity for agents.

Flexibility in Operations

500Calls is purely cloud-based, so your agents can work in one location or remotely across multiple locations, within and outside the country, making it possible to scale up or down as you require.

Simple and Transparent Pricing

Professional Plan

₦20,000

Per Month

Monitoring Dashboard
Route Calls to GSM Numbers
IVR System
Call Recording
Team Features
Set Business Hours
Voicemail Service
Unlimited Call History

Enterprise Plan

₦100,000